Terms of service

1. Scope

These terms govern the use of the website moloangioinosuites.com and of the WhatsApp channel of the Molo Angioino Suites accommodation, both operated by:

OMAIT S.R.L.
Via Mulo 10
80073 Capri (NA), Italy
P.IVA / C.F. 09674701215
REA NA - 1049257
PEC: omaitsrl@pec.it
Email: info@moloangioinosuites.com

2. Permitted use of the WhatsApp channel

The WhatsApp channel is intended for communications relating to bookings and stays: availability enquiries, information about the property, check-in and check-out instructions, assistance during the stay.

It is forbidden to send through the channel:

• unlawful content or content infringing third-party rights;
• harassing, offensive or discriminatory messages;
• unsolicited promotional messages (spam) or automated bulk messaging.

The operator may end the conversation and block the number in the event of a breach.

3. The WhatsApp channel is not an emergency service

The WhatsApp channel is not monitored 24/7 and must not be used to report emergencies. In case of urgency call the national emergency numbers: 112 (single European emergency number), 118 (medical emergency), 115 (fire brigade).

4. Response times

Any response times indicated are purely indicative. The operator does not guarantee an immediate reply nor the uninterrupted availability of the messaging service.

5. Costs

Sending and receiving messages is subject to the terms of your mobile operator and to WhatsApp’s terms of use. The operator does not charge any additional fee for using the channel.

6. Limitation of liability

The operator is not liable for interruptions, delays, failed deliveries or loss of messages caused by malfunctions of the infrastructure of Meta Platforms Ireland Limited, of your mobile operator or of other third-party providers, nor for events beyond its reasonable control. Mandatory liability under the law remains unaffected.

7. Applicable law and jurisdiction

These terms are governed by Italian law. For disputes with users qualifying as consumers, jurisdiction lies with the court of the consumer’s place of residence or elected domicile, as provided by the applicable law; in all other cases the Court of Naples has jurisdiction.

8. Processing of personal data

The processing of personal data collected through the website and the WhatsApp channel is described in our privacy notice: Read the privacy policy

Last updated: 31 July 2026